Magical Hospitality for Entrepreneurs: Customer Service that Wow (Week 3) – Online

Week-3: The Art of the Unexpected - Balancing Expectations, Flexibility, and Service Recovery

Understand how to handle challenges effortlessly so customers only see the magic, never the mess.

Hospitality has the power to turn an ordinary interaction into an unforgettable experience. In this 4-week Wednesday series, you’ll learn how to design and deliver service so seamless, warm, and memorable that it feels like magic. If you own, operate, or participate in a client-facing business, this course will equip you with the mindset, systems, and secrets to earn raving fans and repeat business, regardless of your industry. Each week focuses on a new “act” in the show.

Speaker: Ashley Patterson

Register by: 12:00 PM November 11

To register, visit https://www.ncsbc.net/reg.aspx?mode=event&event=580460082.